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4 Customer Service Mistakes Companies Should Avoid Making
1 Being placed on hold endlessly. Dont you just love it when you call a company and they place you on hold, leaving you to listen to their latest on-hold, recorded sales pitch, over and over again. Would you think it normal business practice for a retail store clerk to ask you to "wait a minute" while they disappeared into the back of the store for ten, fifteen, thirty minutes or longer People do things over the phone that they would never do in person. Its bad business either way to leave a customer hanging without at least coming back to let the customer know how much longer theyll be holding.
2 Getting rude with a customer. As the saying goes, even if the customers wrong, the customers always right. Theres never any reason to get rude with a customer. If a customer gets rude with you, let them blow off steam and remember that their behavior is not an attack directed against you personally. Always keep in mind that as long as you remain calm and in control, you can address the reason behind the customers anger.
3 Ignoring a problem. Ignoring a customers problem wont make it go away. The same can be said of fixes that work for the company but not for the customer. Some customers have problems with a service or product that dont fit comfortably into any category. Those are the problems that need special attention, not standard responses. Too many companies ignore this and try to use the "one size fits all" method of complaint resolution. Companies have to realize that their policy must fit the customers needs, not the other way around.
4 Making the customer jump through hoops for a refund or exchange. I recently had to return a product to a national bookstore chain. Before the clerk refunded me, she asked me for all sorts of personal information. I refused to give this information. I explained that I hadnt given this information out when I made the original purchase, and didnt see the purpose in giving it out to get my money refunded. After 15 minutes and a visit from the store manager, they finally relented and gave me my refund. The time spent waiting in line, plus the time spent to get my refund, added up to 20 minutes. This company wasted 20 minutes of a customers time, all in the effort to get information. If you have to disregard your customers time in order to gather a marketing profile, youre defeating your long-term marketing goal, which is to retain a satisfied customer base that makes repeat purchases.
Top 7 Small Business Sites for 2005
If you want to start a business in 2005, and start making money almost immediately, the sites listed below are some of the best I have found. Ive chosen each site because it is absolutely outstanding in providing the tools you need to get started, as well as taking you through the steps you need to get started immediately.
web page building for beginners 3
An inexperienced website builder must understand that free web hosting is a great way to get more than one site up and running quickly, and that www.articlecity.com is the fastest and easiest way to fill those sites with relevant material. For instance, my site at www.saquoyah.com has one hundred and sixty pages that were written by various authors and posted at ArticleCity by the writers. This arrangement fulfills five purposes to the satisfaction of everyone involved. First the writers of the articles get to help the readers and themselves by having links back to their websites. Second, ArticleCity gets many links to their index page and that in turn keeps their site in a top placement with search engines. Third, the little website owner saves an enormous amount of writing, yet gets his or her website full of pages that link back to their index page, so the search engines will place their site a little higher in placement. Fourth, the person doing a search gets to find a lot of points of view by various writers on the one subject they are poring over. Fifth, the search engines have more pages in their database for the searchers to look through.
Who is Really Making the Expired Domains Money
What is an expired Domain Name
50 Benefits Of Joint Venture Marketing
What Is A Joint Venture
Getting Your Local Channel
I truly believe for most of us, getting the local programming is as important as getting those Ďbigí TV network for our home entertainment system. When it comes to television networks, local programming is an important issue to be considered. Of course you want those national channels for your primetime TV shows, but local programming is what keeps you stay connected with community in your area.
Build Link Popularity The Smart Way
A Brief Introduction To Link Popularity
The Lowdown on ECommerce: Making All The Pieces Fit Together
The Lowdown on Ecommerce
8 Ways To Increase Your Affiliate Commission
1 Collect your visitor email addresses by providing free reports.
How "Secure" is YOUR Web Site
A few days ago, an incident happened to me that has prompted the writing of this article. Iím sure that if this is an issue for me and one of my Web sites, itís an issue for many others.
Web Hosting: Which Is The Host With The Most
So you want to publish a web site do you Welcome to the club. These days it seems that almost everyone has a web site of some kind, and thousands more continue to be launched every day. Its challenging enough to design a site and fill it with interesting content, but when all is said and done another challenge still remains - where to host it
Service Level Agreement SLA Boot Camp
Service Level Agreements, or "SLAs" are tricky but useful mechanisms for managing the risk of an on-going relationship with IT service providers. Unfortunately, most SLAs that show up in service contracts as worthless, cosmetic paper additions. SLAs can be extremely powerful tools to help you and your service provider get the most out of a relationship.
How To Get Repeat Visitors To Your Site
When you have a website online it is important for you to try and get new visitors to your site, but itís also important to take care of the visitors that you actually already have. This is because you will want your existing visitors to keep returning to your site again and again.
How To Prevent Fraudulent Credit Card Transactions
What Are Possible Signs of Fraudulent Transactions see at Web Hosting CompaniesCustomer wants to pre-pay for a yearDomain Name Registration for 5 years or moreOrders using free email address providers like Hotmail, Yahoo, etc.Usage of multiple cards to complete order.International address. AVS can not validate those international addresses.Multiple purchases in a short time period.The customer and billing addresses are different.
Making Money from Parked Domains
Let me tell you a true story. A friend of my who likes to collect domain names was describing a few that he had acquired. While he has a wide range of domains in various categories, these particular domains were all related to web hosting.
Can I Advertise My Site with a $150 Monthly Budget
Assuming all other bills are covered; web hosting,list building, affiliate programs, your own ezine,etc., you only have $150 a month to spendspecifically on advertising.What are the bestways to stretch that dollar to its fullestpotentialGlad you asked.
Switching Web Host
Moving a website is not as difficult as you may think because it really is easy. There are few steps to follow carefully.
How To Get Attention, or: As You Read This, You Feel an Irresistible Urge to Go On Reading!
We all want attention. As children we crave the attention of our parents. Later in life, we want to be seen and noticed by friends and lovers. And when running most any type of business, we must attract the attention of our potential customers.
Web Hosting Basics
So youre about to embark on your first web project and youre wondering where on earth to start Well, one of the first things youll need is a web hosting package. There are so many out there it can seem daunting to try and choose one. In this article well teach you the basics to help you make an informed decision.
Setting your Online Business Up for Success!
"Six Essentials you MUST have in place for your online business"
Push Button Publishing Product Review
Bryan Winters of Push Button Publishing.com offers you everything you will need to start, build, and run your own online business, regardless of your experience level.Push Button Publishing is an all-in-one solution to the problems, questions, and frustrations that can come with starting or upgrading an online business.
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